FAQ
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General questions
Q: What services does Pocono Pristine offer?
A: Pocono Pristine provides standard residential and commercial cleaning, move‑in/move‑out cleaning, pressure washing, snow removal, septic repairs, and custom service packages in the Pocono Mountains region.​
Q: Which areas do you service in the Poconos?
A: Services are based out of East Stroudsburg, PA and cover surrounding communities across the Monroe, Lackawanna and Lehigh counties, including nearby residential neighborhoods, commercial districts, and rental properties.​
Q: Are you insured and experienced?
A: The company has been providing professional commercial cleaning services in the region since 2009 and operates as a fully insured service provider.​
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Cleaning services
Q: What is included in your Pristine Standard Cleaning?
A: The Pristine Standard Cleaning is a comprehensive maintenance clean designed for homes, offices, and special occasions, focusing on high‑touch surfaces, floors, restrooms, and general tidying to keep spaces guest‑ready
Q: Do you offer deep or move‑in/move‑out cleaning?
A: Yes, dedicated move‑in/move‑out cleaning services are available for empty or transitioning properties, with detailed cleaning of kitchens, bathrooms, appliances, cabinets, baseboards, and floors to prepare the space for the next occupant.​
Q: Do you clean commercial and office spaces?
A: Yes, Pocono Pristine provides ongoing janitorial and office cleaning, including trash removal, dusting, floor care, restroom sanitizing, and break-room cleaning tailored to each facility’s schedule and traffic level.​
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Scheduling, access, and consistency
Q: How do I book a cleaning or walk‑through?
A: You can schedule a free on‑site walk‑through or book services directly through the online booking page, selecting the service type and preferred time, or by calling the listed phone number for assistance.​
Q: How often can you clean my property?
A: Services can be set up as one‑time, weekly, bi‑weekly, monthly, or on a custom schedule depending on whether you need routine maintenance, seasonal work, or project‑based cleaning.​ DAILY PORTER SERVICES ALSO AVAILABLE.
Q: Will the same team clean my property each visit?
A: For recurring accounts, the goal is to assign consistent cleaning professionals so they learn your property and preferences, with backup coverage available when schedules require it.​
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Pricing and estimates
Q: How is pricing determined for cleaning services?
A: Pricing is based on factors such as the size and condition of the property, the type and frequency of service, and any add‑ons like exterior washing or snow removal, which are confirmed after a brief walk‑through or consultation.​
Q: Do you offer plans or recurring service packages?
A: Yes, there are recurring service options and monthly plans, such as scheduled pressure washing or ongoing standard cleaning, designed to keep properties consistently maintained at a predictable cost.​
Q: Are quotes free and without obligation?
A: Yes, on‑site walk‑throughs and customized estimates are offered at no charge so that businesses and homeowners can review a tailored scope of work before committing.​
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Eco‑friendly and quality standards
Q: Do you use eco‑friendly cleaning products?
A: Pocono Pristine highlights eco‑friendly practices and can use environmentally conscious cleaning solutions where appropriate while still meeting commercial‑grade sanitation standards.​
Q: How do you ensure consistent quality?
A: Standardized checklists, trained cleaning technicians, and periodic inspections are used to make sure each visit meets agreed‑upon expectations for cleanliness and presentation.​
Q: Can I request special instructions or priority areas?
A: Yes, clients can specify priority rooms, sensitive surfaces, or custom instructions during the walk‑through or booking process so the team can tailor the cleaning plan to the property.​
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Exterior, septic, and seasonal services
Q: Do you offer pressure washing and exterior cleaning?
A: Yes, pressure washing services are available for driveways, walkways, decks, siding, and other exterior surfaces to remove dirt, mildew, and staining and improve curb appeal.​
Q: What septic services do you provide?
A: Septic repairs and related maintenance are offered as scheduled service appointments, allowing property owners to address issues such as minor component failures, drainage concerns, or system wear.​
Q: Do you provide snow removal in winter?
A: Seasonal snow removal is available for driveways, walkways, and commercial access areas, helping keep properties safer and more accessible during winter weather.​
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Policies, preparation, and payments
Q: How should I prepare my home or business before a cleaning?
A: For the most efficient service, clients are encouraged to secure valuables, pick up loose items, and make sure the team has clear access to all areas included in the scope of work.​
Q: What is your cancellation or rescheduling policy?
A: Appointments can typically be rescheduled with advance notice, and short‑notice cancellations may be subject to a fee to cover reserved time on the schedule.​
Q: What payment methods do you accept?
A: Most professional cleaning firms in the region accept major cards, electronic payments, and business checks, and Pocono Pristine can confirm accepted payment options during booking or estimate review.​
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ELRC compliant child care cleaning
Q: What are ELRC‑specific cleaning services?
A: ELRC‑specific cleaning services are designed for Early Learning Resource Centers, child care providers, and early education programs that must meet Pennsylvania DHS and OCDEL health and safety standards for licensed facilities.​
Q: How do you support ELRC‑affiliated child care providers?
A: Pocono Pristine offers scheduled cleaning, sanitizing, and disinfecting routines that align with ELRC guidance and CDC‑informed best practices to help providers maintain healthy learning environments and meet Keystone STARS quality expectations.​
Q: What areas do you focus on in early learning and child care spaces?
A: Services emphasize high‑touch and high‑risk areas such as classrooms, toy and play areas, restrooms, diapering spaces, nap rooms, kitchens, and entryways to reduce the spread of germs among children and staff.​
Q: Do your products and procedures meet child care health and safety guidelines?
A: Cleaning products and procedures can be selected to follow CDC and Pennsylvania child care regulations on cleaning, sanitizing, and disinfecting, including appropriate dwell times and safe storage away from children.​
Q: Can you help my program prepare for ELRC or licensing visits?
A: Yes, Pocono Pristine can schedule pre‑inspection cleaning visits and recurring routines so your classrooms, restrooms, and common areas reflect the cleanliness and documentation practices ELRC quality coaches and licensing staff expect to see.​
Q: Which counties and ELRC regions do you serve?
A: Services are based in the Pocono Mountains region and can support ELRC‑connected providers in Monroe County and neighboring counties served by the regional ELRC office.
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Our cleaning routines are designed to help early learning programs meet applicable ELRC health and safety expectations; Pocono Pristine is an independent service provider and is not affiliated with or endorsed by ELRC**
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